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송정희 ( Song Jung-Hee ) - 전주대학교 대체의학대학 간호학과
안지연 ( An Ji-Yeon ) - 한북대학교 보건대학 간호학과
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Abstract
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Purpose: This study was to explore the relationships among emotional labor, social support, job satisfaction, organizationalcommitment, and turnover intention in healthcare providers.
Methods: Participants were healthcare providers (54 male and 328 female) with a mean age of 30.28 years old. Data analysis were done with PASW 18.0 for descriptive statistics and AMOS 5.0 for path analysis.
Results: The hypothetical path model showed a good fit to the empirical data (χ2=4.178, df=2, p= .124, GFI= .997, NFI= .995, NNFI= .987, RMSEA= .053). Emotional labor, job satisfaction, and organizational commitment had significant direct effects on turnover intention. Social support had a significant direct effect on emotional labor, job satisfaction and organizational commitment, and indirect and total effect on turnover intention.
Conclusion: These findings suggest that turnover prevention or education programs for healthcare providers should include maintaining good mood when interact with patients or visitors with various negative moods in healthcare setting. Further strategies may need to resolve emotional labor, enhance job satisfaction and organizational commitment, and provide social support.
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KeyWords
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스트레스, 직무만족, 조직, 보건의료인
Emotional stress, Job satisfaction, Organizations, Social support, Health personnel
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원문 및 링크아웃 정보
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등재저널 정보
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